TYPE:ServiceMODEL:TiguanYEAR:2022
Average Score (155 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
A roadside emergency necessitated a stop at an out-of-town VW dealership. We called on a Saturday afternoon and were directed to come straight in. The tires we needed were in stop and the service department was very responsive and went beyond the extra mile for us!
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2021
The Customer Service is wonderful! They communicate throughout the entire process and give you a great snapshot of your vehicle’s health for future services.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
The disposition of staff and the efficiency of service produced a great service experience.
TYPE:ServiceMODEL:TiguanYEAR:2024
Service provider was excellent and very professional.
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2020
I had new battery installed. The new battery needed to be registered to the vehicle. Napleton's was able to get me in the same day I called. I was in and out within an hour.
TYPE:SalesMODEL:Golf GTIYEAR:2025
Joey and Matt are amazing!
TYPE:SalesMODEL:TaosYEAR:2024
Dedrick was courteous and professional. He was not “pushy” or inauthentic. I appreciated the efforts to complete a dealer trade so that I could purchase the car that I truly wanted. He was respectful of my time as well.