TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
You provided a top tier customer service experience that many places just don’t have.
Average Score (151 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2021
It took over 2 hours for an oil change, tire rotation and replacing 2 screws.
TYPE:ServiceMODEL:AtlasYEAR:2018
The people were super friendly, but I ended up waiting over an hour for the shuttle ride. If they would have told me that it would have been ok, but I was under the impression that when they called me the driver was on his way.
TYPE:ServiceMODEL:TaosYEAR:2022
I don’t usually fill these out but I feel I must to possibly help my favorite brand. Just to begin I made a routine maintenance appointment a couple of weeks in advance to perform a 80k service and even though the service advisor was great and very helpful their was no parts to perform more than half the services requested No air filter No spark plugs and No transmission fluid! How does that happen? I understand the real part not being instock but regular service parts that’s shocking.
TYPE:SalesMODEL:JettaYEAR:2025
Our salesman Devon was very courteous. He is very knowledgeable, and had our best interests in mind. I will recommend him and the dealership every chance I get.
TYPE:SalesMODEL:TaosYEAR:2024
We have purchased cars previously from Napleton’s and this was the fastest experience we have had purchasing a car. Idris in Volkswagen team was massively helpful in us getting in and out so quickly.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:Golf GTIYEAR:2024
TYPE:SalesMODEL:Golf GTIYEAR:2024
A very pleasant experience
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024