TYPE:ServiceMODEL:TaosYEAR:2024
Was not able to talk to anyone after car was dropped off. Text only. Had questions that weren’t answered about what the findings and fix was about.
Average Score (151 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2024
Your service manager (Kyle) went out of his way to accommodate a repair that was caused by a rodent. I drove over 100 miles to make my appointment and even though you were short mechanics he still accommodated and fixed my Vehicle. Kudos to him.
TYPE:SalesMODEL:Golf GTIYEAR:2025
I chose this rating based on the overall experience I had at Napleton’s buying my new car.
TYPE:ServiceMODEL:TiguanYEAR:2020
Joe went out of his way to help us with a problem that didn’t even involve selling a car to us. He was so nice! We will definitely come here for our next used car.
TYPE:ServiceMODEL:ID.4YEAR:2023
Overall, we got a good service.
TYPE:SalesMODEL:TiguanYEAR:2024
Our salesman Joey was great and worked with us on a great deal. Devin was also very knowledgeable and helpful with getting all the paperwork sent to us to purchase a vehicle long distance. Devin also let me know about the great warranty extension for maintenance that was available.
TYPE:SalesMODEL:JettaYEAR:2025
Because,very good and kind
TYPE:SalesMODEL:TiguanYEAR:2024
Joey and Von were GREAT to work with. They provided awesome customer service and made sure that I was happy all along the journey. Joey personalized the long distance, out-of-state experience and made sure I felt comfortable with every step of the process.
TYPE:ServiceMODEL:AtlasYEAR:2023
Great customer service with a quick turn around! 10/10
TYPE:SalesMODEL:AtlasYEAR:2025
Everyone who I was in contact with was hard working and super dedicated.