TYPE:ServiceMODEL:AtlasYEAR:2024
Routine service done. I would expect such to be accomplished and meet my expectations.
Average Score (151 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2025
Everything was good
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Promptly greeted upon arrival. Transportation to a place of your choice while you wait. Just competent and friendly service all around.
TYPE:ServiceMODEL:TiguanYEAR:2020
Oil change and tire rotation was completed quickly. Service tech that worked with me was very kind.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The staff was very friendly and the service department was fast and efficient.
TYPE:SalesMODEL:Golf RYEAR:2025
The whole process was seamless.
TYPE:ServiceMODEL:TaosYEAR:2024
Five stars.
TYPE:ServiceMODEL:JettaYEAR:2019
The 5/31 appointment was supposed to be for a free oil change and a diagnostic test. Upon arrival, the Service technician informed me that the diagnostic test would be $180 which I was agreeable to however then informed me that they would not be able to complete the test that day due to it being Saturday. When I inquired about the appointment notes she told me there was nothing indicated and that I would have to come back for a separate appointment on a day that VW has technicians scheduled. I explained that this was previously discussed with the person who scheduled my appointment and I understood the price and length of time required, also that I travel from Coles County. Thankfully the oil change was completed not without some push back because I had a coupon that wasn't signed/filled out (I had inquired about this being a potential issue when I scheduled the appointed me on 5/28 and was told it would be accepted as is). She was kind enough to make me another appointment on the following Tuesday but this defeated the purpose of scheduling an early Saturday appointment to complete both service tasks so I didn't have to miss work. Nonetheless, my return experience on the following Tuesday was much better. I received thorough information regarding my questions, the Service Dept Tech that helped me was transparent and up front which was much better than the service I received the Saturday prior. Aside from having to travel to Urbana twice in 4 days,
TYPE:ServiceMODEL:TaosYEAR:2023
5
TYPE:ServiceMODEL:AtlasYEAR:2019
He was professional and friendly!