TYPE:ServiceMODEL:TaosYEAR:2022
2 weeks and 200 miles later my rear breaks need to be replaced, they told me 2mm left on those so something is not right.
Average Score (151 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf GTIYEAR:2024
Dealership was very attentive to our needs for pricing
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
I told the manager I would like to pay the vehicle off the day I bought it. I was told that would cost more money and I should take out a loan. I said I would pay it off as soon as it came due and manager ask if I could wait at least three months. I was informed that I could pay it off with no penalty, no other explanation was offered to me. I called the Fifth Third Bank on May 5 to see if I would be getting a payment book due to first payment due on May 20 when I was going to pay vehicle off. Due to my surprise interest began accruing the same day that I purchased the vehicle amounting to $175.00. None of that was explained to me by the dealership or I would have paid cash the day of purchase like I wanted to. I feel this was an inappropriate and underhanded way for the dealership to get a kickback, a very unfair practice. The salesman was very polite and friendly but the manager was the person who encouraged me not to pay cash and to take out a loan which cost me $175.00 extra in interest. Very unfair practice!!!
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:SalesMODEL:JettaYEAR:2025
Very quick. Had the car picked out and was in and out
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2019
They did what needed to be done, but the appointment took much longer than expected. My appointment time was 10:30am. When I hadn’t received a call back at 2:20, I went to the dealership to find out what was happening (I needed to pick up my son from school). They still hadn’t completed paperwork and needed a service manager’s signature. The service manager had gone on break. The car was supposed to be done at 12/12:30 at the latest. It was disappointing.
TYPE:ServiceMODEL:AtlasYEAR:2019
They was friendly and professional.
TYPE:ServiceMODEL:JettaYEAR:2021
TYPE:ServiceMODEL:JettaYEAR:2024
great service as usual