TYPE:ServiceMODEL:JettaYEAR:2025
Technician apathy
Average Score (151 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
The problem has yet to be resolved as my key fob is not recognized at all times though it is in my right front pocket and the lock and unlock car’s response is inconsistent where the horn doesn’t always honk on the 2nd lock request from the key fob and the lighting is inconsistent on locking and unlocking of the vehicle .
TYPE:ServiceMODEL:TiguanYEAR:2024
Mr Reinhart was very pleasant to work with. He was informative, polite, kind, and hospitable.
TYPE:ServiceMODEL:TaosYEAR:2022
Volkswagen service advisors are great.
TYPE:ServiceMODEL:JettaYEAR:2021
A little miscommunication about the price and timing of the work to be done, but Carl made it right. I left happy.
TYPE:ServiceMODEL:TiguanYEAR:2024
Excellent customer service
TYPE:SalesMODEL:TiguanYEAR:2024
You are getting five stars, only, because everyone we dealt with in the purchase was great to work with. On communications be Volkswagen, your rating would go way down. I would ask that these type of letters and surveys get addressed to me, and not Jon, His name is on the car, but I am the purchaser and driver. At the least, you should send things to me and to Jon, with my name being first. This type of communication is just not professional, in my opinion.
TYPE:SalesMODEL:TaosYEAR:2024
My Salesman DaVonne was great he was attentive and covered all the necessary things that I needed to know
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
When people make appointments, have those vehicles be priority. It shouldn’t take 2+ hours for an oil change.
TYPE:ServiceMODEL:AtlasYEAR:2025
Von and Idris were great. I would not have purchased my car if it was not for them. I will highly recommend both of them to anyone that I know shopping for a Volkswagen.